A few views of Marqeta's support interface
Marqeta support
One of the key tenets of a best-in-class developer experience is to keep your users unstuck. This means addressing questions and concerns in a format that is easy to reference and easy to use. Marqeta support serves to do just that – by means of consumable articles categorized, indexed, and organized in a way that developers needs them the most. Additionally, it acts as a portal for live customers to submit tickets and get human help.
Articles include crosslinks to related and recently viewed articles to give more context to the user's problem
Feedback is progressively gathered based on the user's intent
The sitemap was designed to be relatively flat as we wanted information to be discoverable without needing to dig too deep within nested pages. We also made mission-critical actions like search, submitting a support ticket, or reviewing ticket at the very top of the sitemap hierachy to ensure those features were easily found.
The sitemap for Marqeta support
A simple ticketing form
A fun 404 page
Back to recent work